Frequent questions

How long does it take to drive from Madrid to Toledo with a driver?

The approximate time is 50 minutes with fluid traffic without complications.

How long does the transfer from Madrid to Puy du Fou take?

The approximate time is 50 to 60 minutes with fluid traffic.

How far in advance can I book the transfer to Toledo?

The sooner you make the reservation, the sooner we can plan your transfer, but it is enough that you contact us at least 6 hours in advance.

How long can the driver wait for me?

Our driver can wait up to 15 minutes courtesy for pick-ups at hotels, companies, apartments, homes and up to 30 minutes at airports, stations and Puy du Fou park in Toledo.

How soon can I cancel the reservation?

You can cancel the reservation free of charge, provided that the cancellation occurs more than 48 hours in advance.

Once the reservation is canceled, can I get the money back?

You will recover 100% of the reservation as long as the cancellation occurs within 48 hours. The refund of the amount will be made to the same bank card to which the charge for the reservation was made.

What do I do if I can't locate my driver?

You must call the mobile phone number provided in the reservation confirmation, or call our 24-hour customer service that appears on our website.

How to locate my driver in case of pick-up at the Puy du Fou park in Toledo?

The driver will wait in the area designated for public service vehicles in the Puy du Fou car park. Our cars and vans are usually black Mercedes brand. The driver himself will call you at the telephone number provided in the reservation if he cannot locate you at the exit of the venue at the agreed time.

How to get to Puy du Fou

Our drivers know the location and access to the Puy du Fou park. Our driver will drop you off or pick you up, if applicable, at the main access door located in the Puy du Fou car park. Our drivers use the A-42 motorway and connect with the A-40 and CM-40.